I am SO angry right now. I sold a Vera Bradley quilted backpack on eBay for about half of the retail cost. I had used it a couple of times, but you couldn't tell. The buyer gave me positive feedback, said it was perfect, then she decided to wash it, and ruined it.
So she filed a dispute with eBay saying it wasn't as described, and was damaged, when it was her who damaged it! She wants a refund (even though eBay allows you to specify no returns, and I did), and eBay has put a hold on my Paypal account until I do. So she's ruined it, I can't sell it to anyone else, AND I have to give her back $53! SO pissed off.
I'm sorry, it's too bad, but it definitely isn't my fault. eBay has made it so you can't leave negative feedback for a buyer, but they can sure leave negative feedback for sellers. Ebay always side with buyers, no matter what, so buyers are free to lie and say whatever they want. I don't know why I'm surprised, but I am. I always expect the best of people. I guess I'm just naive.
Here's what it looked like when I shipped it, I'll post a picture of it when I get it back, and we can compare.